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Submit a Complaint
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Submitting a Complaint: Your Voice Matters
At Almowazi Capital, we value the satisfaction and feedback of our customers. We understand that issues may arise, and we are committed to resolving them in a timely and efficient manner. To ensure a smooth process, we have established a dedicated Customer Complaints Unit to handle your concerns.
There are two convenient ways to submit a complaint:
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In-Person: Visit our Customer Complaints Unit on the 15th floor of Al Sahab Tower, located at Mohammad Thunayyan Al-Ghanem St, Kuwait City, Kuwait. Our staff will be ready to assist you and guide you through the process.
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Via Email: If you prefer a digital approach, you can download and complete the complaint form available on our website (refer to the link). Sign the form and send it to us at complaints@almowazicapital.com. Our team will promptly review your complaint in accordance with our procedures.
General Notes:
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For us to efficiently address your concerns, it is essential to provide all requested data, documents, and information as outlined on the form.
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Please note that complaints submitted by customers will be answered within 30 working days from the date of receipt by our dedicated Complaints Unit.
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To ensure proper handling, it is mandatory to use the complaint form provided by Almowazi Capital. Failure to do so may result in your complaint not being considered or attended to.
Your feedback and input are valuable to us. By enabling an open and transparent environment, we continuously strive to improve our services and uphold our commitment to delivering exceptional customer experiences.
Thank you for choosing Almowazi Capital as your preferred brokerage partner. We look forward to addressing any concerns you may have and working towards a satisfactory resolution.